Frequently Asked Questions
Q: How do I book a service?
A: To book a service, simply visit our website, select the service you want, fill in the booking request form, and specify the time and location for the appointment. Once you submit your request, our team view review your request and assigns professional for your booking. Once our professionals accept your booking we will send you the booking confirmation.
Q: What types of services are available?
A: We offer a variety of beauty and wellness services including hairstyling, makeup, massage therapy, nail services, and more. Visit our Services page for a full list of offerings.
Booking and Payment
Q: How can I pay for the services?
A: Payments can be made securely online using your credit card when you book a service. The agreed price will be debited from your card once your booking is confirmed. We will send you the booking confirmation with the payment link.
Q: Can I reschedule or cancel my booking?
A: Yes, you can reschedule or cancel your booking in accordance with our cancellation policy. Please refer to our Cancellation Policy page for more details.
Q: Are there any additional fees?
A: The price displayed at the time of booking may not include additional charges for parking, peak hours, and travel fees. The final price will be provided in your booking confirmation.
Service Providers
Q: Who are the beauty and wellness professionals?
A: Our professionals are independent service providers who are experienced and qualified in their respective fields. They are carefully vetted to ensure they meet our quality standards.
Q: What if I am not satisfied with the service provided?
A: Your satisfaction is important to us. If you are not satisfied with the service, please contact us immediately at hello@cozyandcoco.com.au and we will address your concerns.
Safety and Hygiene
Q: What measures are in place for safety and hygiene?
A: We prioritize your safety and hygiene. All professionals follow strict hygiene protocols, including sanitizing tools and wearing masks when necessary. We also comply with all COVID-19 safety guidelines.
Q: Do I need to provide anything for the service?
A: Our professionals generally bring all the necessary tools and products. However, you may need to provide a clean towel, a clean and suitable space with access to electrical outlets, and a sink for some services.
Technical Support
Q: I am having trouble accessing the website. What should I do?
A: If you are experiencing technical difficulties, please try refreshing the page or clearing your browser cache. If the problem persists, contact our technical support team at hello@cozyandcoco.com.au. or Call +61 466 962 966
Q: How can I contact customer support?
A: You can reach our customer support team via email at hello@cozyandcoco.com.au or by phone at +61 466 962 966. We are available 9:00am-8:00pm
Other Questions
Q: How can I provide feedback on my experience?
A: We value your feedback. You can provide feedback directly through the website after your service is completed or email us at hello@cozyandcoco.com.au.
Q: Are there any membership or loyalty programs?
A: Yes, we offer a loyalty program where you can earn points for each booking that can be redeemed for discounts on future services. Visit our Loyalty Program page for more details.
Q: Can I gift a service to someone else?
A: Yes, we offer gift cards that can be purchased and used for any service on our platform. Or you can address in the details on our booking request form. Visit our Gift Cards page for more information.
For any additional questions not covered here, please contact us at hello@cozyandcoco.com.au.